FAQs

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Frequently Asked Questions

WHAT SHOULD I DO WITH THE INSULATED BAGS
DO YOU DELIVER TO MY AREA?

Ordering

HOW DO I ORDER A MEAL PLAN?
WHAT HAPPENS ONCE I HAVE PURCHASED A MEAL PLAN.
WHAT DAY WILL I START?
HOW DO I REHEAT THE MEALS?
WHAT IS YOUR FOOD ALLERGY POLICY?
I HAVE QUESTIONS ABOUT SIGNING UP. HOW DO I CONTACT THE SALES DEPARTMENT?

MEAL PLANS/NUTRITION

WHAT DIFFERENT MEAL PLANS DO YOU OFFER?
WHAT DOES THE PALEO PLAN INCLUDE?
DO YOU HAVE GLUTEN FREE OPTIONS?
HOW ARE YOUR VEGETABLES PREPARED?
HOW MANY DAYS DOES THE FOOD LAST?
CAN I FREEZE MY MEALS?
WHAT ARE THE CARB COUNTS IN YOUR KETO DIET PLAN?
HOW DO I HEAT MY MEALS?

MEALS

WHAT IS YOUR FOOD ALLERGY POLICY?
HOW DO I SET MY DISLIKE PREFERENCES?
HOW DO I PAUSE MY MEAL SERVICE?
HOW LONG CAN I PAUSE FOR?
WHEN WILL I RECEIVE MY MENU?

DELIVERY

WHERE DO YOU DELIVER?
WHAT IF I LIVE IN A GATED COMMUNITY OR CONDO?
WHAT TIME DO YOU DELIVER?
WHAT ARE YOUR MEALS DELIVERED IN?
WHAT DO I DO WITH MY EMPTY COOLER BAG AND ICE PACKS?
WHAT IF MY FOOD ARRIVES LATER THAN PLANNED OR IF I DON’T RECEIVE MY DELIVERY?
CAN
WHAT IF I NEED MY BAG DELIVERED IN A SPECIFIC PLACE AT MY HOME?
WHAT IF I FORGET TO LEAVE MY BAG OUT?
WHO DO I CONTACT FOR DELIVERY ISSUES?
WHAT DO I DO IF THE MEALS I ORDERED ARE NOT CORRECT?
ARE YOUR CONTAINERS RECYCLABLE?

BILLING / ACCOUNT INFORMATION

HOW DO I UPDATE MY CREDIT CARD INFORMATION?
HOW DOES THE BILLING SYSTEM WORK?
WHAT ARE MY PAYMENT OPTIONS?
WHO DO I CONTACT IF I HAVE BILLING QUESTIONS?
WHAT IS YOUR CANCELLATION POLICY?
WHAT IS YOUR MARKETING COMMUNICATION POLICY?